A Good Look For The NEW YEAR, Y’all!!!


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So as the turn of the year approaches us in a special way, let’s reflect on your “WINNING!!!!” attitude in celebration with sounds provided by DJ Vision (@djvision314).

If you want the night to go right, make sure you crank up that James Bond 007, Mission Impossible, or Austin Powers (if that’s your thing…) Theme song to this one.

This night is gonna be real fresh for only the go-getters. So trim it down and suit it up because only the best will be in the spot on this night!

Are Professional Women Capable of Being Loved?


I started this article a long while back due to many talks with my girl-friends about all the simplicity they needed from a man in their very busy lives. What I couldn’t get past is why would a busy (businesswoman)  female want to have a person in their lives that carries opposite relational  and career patterns as yourself? Are you trying to force an idea that is not healthy nor inhabitable for the sake of comfort.

Comfort often comes in the form of competition. Have you ever felt like the person that you are with is slowing you down and your dreams are unfolding? Often times professional women are doing so much to flourish their livelihood that they seem to forget why she and her partner were even committed to one another in the first place.

Times change too often to forget where you two have come from and where you were once headed. There is always a challenge being thrown your way in the form of lust and greed. Sometimes the two come in a packaged deal that you have a hard time fighting for your own good. I mean, not to mention, that you begin to wonder how your self-worth can grow financially and spiritually. So my question is do we tend to damage what good that we already have by leaving behind the POSSIBLE and going after the ALREADY?

Fine brothers both professionally and aspiring have both come my way trying to break a good thing that I have going. I ponder if these people wanted me all along or do they just want what every other woman wants – a lover that is either a POSSIBLE, ALREADY, or in between the two opportunities. Are they gold diggers? do these men want an equal or is it just a physical thing?

As women do we tend to look past those good, gotta-have-it qualities?

Once upon a time I use to rock the tan Timberland boots, shorts and a “wife beater” (did somebody name it that because they watched ‘COPS’ too many times? I’m just saying), and worked in the local United Parcel Service warehouse with weekly pay. Brothers used to check for me but not like they do now. Really, what is it about the briefcase and high heels that changes my status from approachable to admired? My job is no different from before. The only changing element is my wardrobe and title. Yes I make much more than what I used to a year ago. It’s still at a minimum level but I’m blessed and able to do more for others because I was once in that place.

What I’ve realized is that men are just as shallow as women when it comes to choosing a mate. A nice appearance is just that – the bare minimum and I choose to not settle for outwardly decision makers. The title of my article is “Are Professional Women Capable of Being Loved? ” I seem to think so, but many of us really don’t want the love that we really want. We want all the glam that comes with the desire and not the nurturing needed to develop this fine flower into a beautiful bouquet.

So sistahs, stop telling me, your best friend, or random folks what you want and are not going to take if you aren’t putting forth the effort to move forward. There are a lot of men that are throwing that d**k at you and you will take it just to suffice what you think is real and what you think will deal with. You really don’t want anything real. It’s a challenge too, because the more successful you become in your career, there will be more men that disguise their true intentions as well. So do you really want a man who ALREADY has it together or a POSSIBLE where you will be able to grow with for the long ride?

You can take all of your worries to the altar and dissolve “issues” based on what your girls have told you, but be honest with yourself. Love is not something ALREADY provided. You have to get the POSSIBLE and know that being honest with yourself. All women have to know when to let go of insecurities and just be.

Now-a-days women are too busy doing less for themselves always trying to be on the scene with their hands out and saying WANT, NEED, and LOVE like it’s a Patti LaBelle song. How about before puckering your lips to even say those words you put forth the effort to secure your personal future. I’m 26 and in search of a home to buy. I don’t have time to play room-mate. I want to put money in my pocket in the long run. I learned in the last three years of my relationship that planning for the future is the most important thing. I’m not married, don’t have children, and live with ma and pa, but I want more than just getting by. The way this economy is going, we will not be able to enjoy our lives if we keep giving to others and not saving for ourselves. No what you want and get it! but by all means, don’t be dumb with the rest of everyone else waiting for it to happen.

I’m not waiting until I’m 33 to realize what is NEEDED.

Stop putting off your dreams.

Breast Reduction


For most of my life I have been a fairly healthy young woman with minor aches. but within the last 5 years I have acquired back pain, stress, and sore, weakened muscles from lack of exercise. The culprit happened to be my Large chest. I was a large 36 F on a size 6 frame…okay I’m exaggerating a little. I’m a size 8, but only because my large breast cause a tiny amount of weight gain in the last few years.

Originally I was going to have the Breast reduction procedure done in September of 2007 at the wonderful age of 21, but since I considered my education level, relationship status, and not having children quite yet – I put if off until I would find the man who will make me his wife and mother of his children.

I found the guy.

I haven’t quite married yet.

definitely no children either.

But what I did find was a whole heap of back pain that followed. I was normally in great shape. I ran Amature Athletic Union (AAU) and highschool track from ages 5 to 17. I was a cheerleader for JFL and Highschool from ages 3 to 17. I did a semester of volleyball my sophomore year of highschool as well. but never did I imagine all those years of rocking 2 and 3 sports bras, that I would consider rocking the scares of a young woman in pain on the road to recovery.

After being forced to change my diet due to food allergies and high cholesterol, I’ve decided to also have the surgery to cope with the weight on my front side that has caused my backside to ache and my cholesterol to soar awfully. I was rocking a dangerous triple digit score on the LDL and I’m only 25, 5’4″ and 150 pounds.

My doctor wanted me to lose weight but it was impossible for me to climb out of the bed. I looked healthy, I looked happy, but I was trying to survive the daily grind without crying.

One of the hardest things was trying to find clothes to wear.

So without further entertaining other people’s thoughts about my situation, I proceeded to have a Reduction Mammoplasty (Breast Reduction). This may have been the best decision I have ever made besides going to college. My decision lifted more than weight off my chest. It also lifted my spirits and confidence about my appearance.

There was an instant sense of relief.

Sure I have few reserves during the morning of surgery (May 17, 2011).

1. Will I wake up?

2. Will the new boobs look right?

3. How much pain will I be in?

4. How will others look at me?

5. How will my clothes look?

6. Do I need to go shopping for a new wardrobe?

The questions continued to develop.

They were common thoughts that lead me to continue on with the best decision I have ever made.

If you are in pain, it is worth it to evaluate and make changes or else other health factors may come into play. Make it happen for yourself and not anyone else. A big bust is not always aesthetically good. So don’t let appearances hinder your health.

BEFORE AND AFTER PICS COMING SOON

of course I will be fully clothed. I don’t play that freaky mess.

I’m not on that Amber Rose crap…lol

better yet…naw, I’m not doing that.

Don’t Underestimate Your Man…


The title explains it all….

Last Sunday night I was watching a news show on BET hosted by Ed Gordon that talked about the workforce gender demographics. This same topic expanded its discussion into the effects faced by African-Americans and gender. Amazingly enough, there is a 2 to 1 employment ratio for woman. It is almost impossible for men to gain any kind of employment.

There is strength in numbers and when women outnumber men for eligible positions and are still not being paid what they are deserved, I would want resort back to making money for myself as well.

I must admit that it’s been hard for me to find a job that I am really fit for, being that I have an Associate in Arts and Bachelor of Science degrees. I’m also earning a Master of Arts degree but because I qualify on paper doesn’t mean that the workforce is ready to compensate me for my education.

So what do you do in this situation?

Lets take a look at your situation. I know that as a young woman who earned her education, it would be easy to say, “Go back to school”, but many of us aren’t granted this opportunity because of our many other obligations in life. Other factors play a role in the education foundation of any adult trying to embark on a new life for themselves after such a depressing time in our economy.

Financial aid is not always granted to everyone. I couldn’t get a Pell grant until the semester I would turn 24. My parents weren’t claiming me on their taxes at that time and I was working like a dog at the United Parcel Service just to have a little chump change in my pocket. The gas I put in my car barely made it out into daily 40 minute rush hour traffic. Then because I had parents that “made too much” money, The government didn’t want to acknowledge that My parents really couldn’t afford my education. The only thing that education offered my besides a level up on everyone else – sad to say – was a life long dent in my pocket. I don’t like to owe money to anyone.

True my credit is going to look great down the line. I have a history of deferred debt that will aid in buying a house but why can’t those that work hard or have nothing at all get the same breaks as those that don’t even try to be more than their worth. There is a major passion to succeed but the fact that numbers counter in, would discourage the everyday person from even trying to compete.

I’m sure there is a person in every group or an elder protector that wishes you the best by telling you what they think should happen in your personal life. Look at it this way, If you don’t have your life together, you are not showing me that you are even trying to get your life back on track, then I will need you to sit down. So many people go off of personal experience as to what the remedy to life is and that is not the answer for being there for others.

Believe it or not, your man is trying and he doesn’t like to do less than what you ask of him but if there is a limit to his efforts, he feels restrained. He is forced to compensate for his lack of support in other ways  (not illegal, I hope).

How about not comparing him to everyone else and supporting him by encouraging them to do what they know best. I say this time and time again, there is always money to be made doing what you know best and what you are good at. Instead of forcing a person to fit in with the rest of the herd in this concrete jungle, try investing in their future by implementing a return on personal interests.

Each person was given a talent to use but no one wants to seek the good (and bad) outcomes from within. We tend to wonder why we’re unhappy with our lives and can’t get anywhere with it. It all comes down to supporting the other person through the tough times and pushing them to return back to who they are.

I work a regular job just like everyone else but I have always known that I am a writer. Yes, there are times I get writer’s block and don’t want to give it what I got, but the fact that opportunity is in front of me to display what I know best is what pushes me to continue.

Someday we will be able to do what we want to do but you have to stop doubting yourself and others around you. It only makes the situation worse and emotionally effects your progress and the one you love. If you have people in your ear telling you what they think should go on in your life, make sure to not pay any attention to the non-sense.

“Misery enjoys company”

(not quite sure who originally said that quote, so I’m going to leave it at that, Ya digg!)

Inseparable ME.


Where were you when I needed
your front to guard my back?
We were once inseparable
It was hard to detach myself from
the person that once was us being
the two regrettably
I was so damn mean.
I didn’t listen and walked away with out even thinking.
I once asked myself why can’t things just work the way I dream
Deep and dark my realities seem.
How kind are these tragedies.
What am I supposed to do but dream?
because no one understands my disposition
and no one wants to be me
when the shade falls short to protect me
I’m still burning for something low or free.
Have you realized your destiny
or am I just being selfish to only think about me?

In Disbelief


I wrote about my insecurities long ago
when I was in doubt about the misfortune
I had trying to be a better person.
It was like I needed that appreciation
just to be better than everyone thought I was.
I was determined to move from my unstable environment.
I needed that recognition just to move forward.
I listened to what others had to say
and along the way learned to just be me.
That meant to not ask and not give of myself too freely.
I couldn’t understand my defiance about insecurity.
Where was i supposed to go when the world doubted my beliefs?
I’ve been so down about my motives that I haven’t really seeked reality.
So take this as a testimony for the lion in me.
I needed courage just to succeed.
So forget what you say and your so-called “advice”
because today I’m leaving behind yesterday.
I’m following my dreams of a new day.
So long to the worries
I’m feeling like….
me.

Mad About What?


frustrated and I can’t contain it

My body is lost in a sea of difficulty

Why am I confused about the inner me?

I seem content with my well-being

but seem to lack the confidence to succeed.

Times are hard for me to really reach deep within

and pull out the belief that I can.

I’m mad at the world for doing this to me.

I mean, why is it so damn hard to feel free?

Questions and soon after consequences consume me

I’m losing when winning means the most.

Have not been far outside of my bubble of uncertainty

I want to be free.

Free from debt, headaches of school, and a résumé that sees defeat;

I have worked so hard to only feel weak.

Slow as success comes you have to wonder,

why is this only affecting me?

There are thousands that feel just like me.

But they aren’t me.

F–k this economy….

because I feel screwed.

Evaluating Discomfort and Learning Freedom


Coming from where I’m from….. – Anthony Hamilton

Education is only half of your growing process. Understanding how to take advantage of these moments that seem the emptiest is what may prove to be your crowning hour of faith that where you have come from is not the last stop on your journey.

Many times we underestimate the opportunities that we’re given.

It’s okay to facilitate a less proportionate time to explore who you really are. If you are not sure that what you are doing at that time on this green planet is your calling, feel free to step back and evaluate your true purpose. Life is more than a duty. This is supposed to be a destiny of will and teachings of meaningful lessons forever engrained in your pursuit of happiness.

Feel free to step back and take a gander at all that is upon you. If you want to dance, make sure that is the first thing you accomplish every morning. Flip, turn or twist the knob to activate your passionate affairs of the heart. Kick your feet, leap, and plié to the beat of pure emotional connection between you and your body-works.

If you love to write, etch the body of all its workings to your liking. Be the drama, suspense, and romance you look for in your lover, best friend, or worst enemy. Blurb about the downfalls and happy endings of an adolescent or temperamental relationship. Or just be yourself and flow freely with unneeded variety of courage and distraction.

Return to you life as the way the world accepted you and not what others with less passion and understanding have envisioned you to be. You are more than a number, color, or shape. Your world should be regarding your desire as art takes over the streams of blood flowing through your veins. You are what you create and though it may be negative in the eyes of others, only you can understand the challenges that have come your way.

Be a leader of passion and creativity. Enjoy life’s differences of meaning to separate your talents from others’ sour disturbances of disdain. Love your life and what you’ve maintained as a guideline on how to appreciate the unexplainable. You are more than an assignment or shadow cast upon the wall.

You are a beautiful being.

Detachment of Self Efficacy


Nearly 10 years ago on Friday, May 30, 2003 I walked across the stage of Powell Symphony Hall in the Midtown theater district of St. Louis, MO. I accepted my high school diploma from Gateway Institute of Technology Magnet High School with a wealth of knowledge in Computer Science, Mathematics, and Technical Resources. Ten years ago I had a over for computers but a passion for broadcasting. At the time of commencement, I’d already completed a year long internship with Radio One, inc. – St. Louis. I mean I was at home with the skills that most college students hadn’t acquired until their 4th year of undergrad studies. I had an advantage on a lot of folks that didn’t work as hard. My school prepared us for the real world before our 18th birthday.

My passion for broadcasting turned into a six year program at communiy college that eventually lead to a 2-year degree while Pursuing a 4-year degree in Media studies at the partnered university. I hosted a radio show at the student run radio station. I was the marketing Director for a year. The next year I earned a bachelor degree while interning at Clear Channel Communications, Inc. I hardly slept most nights juggling 19 credit hours, internship, part time job, and balancing my classes at both the university and community college.

Soon after I began grad school and found myself losing interest in communications, so I changed my major. Yes my intrigue for education is quite deep, but my love for the new major in Management and Leadership faded as well. It wasn’t too much for me, but I was too much for it.

As I work 40 hours a week, run a small business, and attempt to earn a higher degree, my life finally began to make sense. I wasn’t doing what I really wanted to do.

I live to write at the spare the moment. There have been plans to publish a book, which continues to get delayed, plans of traveling, marriage and children are pushed aside. I learned to love the person who I wanted to be

So I ended this secret love affair with education to become a better me. It will always be there. It has gotten me this far but space is needed right now. I needed to be with just me and my thoughts about where my love for knowledge will take me. Learning to accept myself for the free spirit that I want to be. It’s been an uphill battle. I can say this though, my parents fully support me. I’ve done everything they have asked me to do. I’ve earned 2 college degrees, earned credits towards a third, no children (as of yet), and went after my dreams. I’m the first in my family to graduate from college. I didn’t do that one purpose either, but to listen to my dad say, “If you get a college education, your children will more than likely get one too”. He’s right though. My dad has worked hard his whole life. He wanted more for me than he has had for himself but he doesn’t want me to forget about myself in the process, if that makes any sense.

My goals have always seemed to overshadow a part of me that wants to be careless. I’ve always wanted to Learn who I really am but have yet to do so because I’ve allowed myself to run from who I really am. I’ve never had the opportunity to travel, not worry about bills needed to be paid or skipping out on work because I wanted to. The reality is that I’ve never lived on campus, nor have I enjoyed events on campus. I’ve never been to a sports event at any of my schools because I was more worried about being a responsible person. Personal responsibility has always been on the top of my lists.

We as people get so caught up in the “important” factor of life that we really don’t comprehend what is really going on around us.

Maintaining Work-Life Balance


I’ve changed my thought process as to how I present myself in an a place of business. I don’t know if its this Organizational Behavior (OB) course I’m taking up right now in grad school. I don’t know if I’ve just begun to not take everything too seriously, but after trying to maintain my composer and become respectful in what responsibilities I have for myself, there is always going to be someone who has something to say about what I’m doing. I want to know why at this point in our lives why people don’t mind their own business. I’ve grown up some in the past few months. I’ve stepped back and re-evaluated what I can do to make work a better place.

My idea of this is to:
1. Stay to myself.
2. Do not participate in workplace conversation.
3. Do not indulge in outside activities with co-workers.
4. Maintain an objective based agenda when approaching the next workday.
5. Refrain from huddles that may present an ethical issue in the workplace.
6. Keep calm and wave. No one is really your friend. So personal conversation should be kept at an all time low.

Despite what other human resources managers may blog about, in regards to participating with colleagues, the best idea of work should be that work is just that, work and home is home. If this activity is not a work function, than please spare me the invitation. There has to be some strong line defining appropriateness in the workplace. A lot of negative feedback can and will return once work and personal life collide at some point. This will also help to even the work-life balance.

It’s easy to get comfortable with people you see on an average of 40 hours weekly, 80 hours bi-weekly, and 160 hours monthly. Thats 1/3 of your daily time minus the weekends. The issue is when being comfortable at work becomes the norm. Now is the time to correct these personal interferences that can hinder what you’ve worked so hard for.

THE WORLD WOULD BE A BETTER PLACE IF WE MINDED OUR OWN BUSINESS IN THE WORKPLACE.

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The Groove In My Ear & The Voice Behind the Mic


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Going Against the Grain: Taking Customers Back To Preschool


Customer service is never an easy field and process to work within. I’ve noticed over some time that as our population grows in age, so does the etiquette of the customer base. Much is excused when considering the elderly. I don’t think that there is a lack of customer service. There is a lack of customer etiquette. This has to be taught all over again, because it’s rude to pretend that certain behaviors and characteristics do not exist.

LET’S TAKE ‘EM BACK TO PRESCHOOL

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The 10 COMMANDMENTS of customer order:

01. LISTEN

Why is it so hard for grown people to listen to someone who is giving specific directions, sharing pertinent information, and offering best applicable answers to your questions. Listening takes practice. Listening needs to be for good service. How many times have you asked a question and in turn disagreed and argued the information given. If you didn’t want the answer, then don’t ask.

The issue here is that people are always going to ask for advice, but guess what you are not the expert and the point of making a person repeat themselves four or more times because you are “hard of hearing” is uncalled for. Customers have a lack of focus, patience, and refuse to do their own research. The worse than for a service clerk to get other than working on every holiday is a customer that does not focus. You can not expect to get the most out of your visit if you are not actively participating in what is going on around you.

It can be quite pathetic.

Please don’t be that pathetic person.

You will be remembered.

02. FOLLOW DIRECTIONS

You do not run the show AND this is not your playground, so stop making up your own rules about how you want things to go. There is nothing more annoying that a customer can do than to start “applying” themselves to an extracurricular activity that is not denoted for the service they’ve requested. If you didn’t want the help to begin with, don’t waste the service clerks time. This is not a game. They are at work stressed is this economy trying to make something of themselves while you are wasting their production time, company time, and good and warm energy. Have you ever wondered why you always get a customer service associate with a bad attitude? Well, it’s because of clients that don’t mind their business who are always trying to tell them how to do their jobs. Overtime the two of you interact, they are plotting a brand new way of how to KEEP their job because of how close to the edge they are. Their stress is based from insignificant comments and disrespect on the customers‘ behalf.

03. WAIT YOUR TURN

The most disgusting thing to do is, pretend that you are next by jumping in front of something that is getting help. Your concerns are just as important but the reality is that you were not first. Why is it so easy to tell a child what to do and how to do something, but adults make it so difficult for themselves. Some folks just have no home training. Stop chastising your children for the very same things that you seem to not have control over. Start waiting your turn. It is disrespectful for the people in front of you being serviced and those in line behind you waiting patiently.

Don’t forget about all the magical profanity the service associate is biting her tongue to not say, trying not to get fired. He or she is should not have to correct your actions nor should they direct you in the right direction. You are a grown being that needs to learn control. Whatever happened to patience and understanding.

04. STAND IN LINE

What is so hard about standing in line? or better than that – Standing in a straight line. Do you remember being in school and the teacher wouldn’t let you go to lunch, into the class, or down the hall until the class was in a straight line? People have gotten far away from that rule. Once adulthood has been reached, it seems like the old military style of organization goes out of the door. No one follows orders anymore. No one gives others the privacy that they deserve. They all want to be seen at one time as if its going to make your time go any faster.

I’ve had to look at many lines in some of my choices of employment. I’ve never seen so many stick so far out of a line at one time just to see what is going on at the front. Just because you are the customer and you are giving the receptionist or cashier a deep stare down from the middle to back of the line is not going to speed up the process any more. These employees are the one persons who control the flow of traffic and because you can’t wait your turn isn’t the smartest assumption to be seen first.

Adults are always in a hurry, full of excuses, with not a lot of thought put into time management. We are the reasons why children are so rude now because we don’t show respect for others by taking consideration of how our decisions affect others. There will always be a cause and effect in every situation. Don’t show up ten minutes before a meeting and not expect other preliminary instances to occur. If it is a public facility please consider that it is not exclusively for you. You are not the only person that needs to been seen. You will not be the only person standing in line either. So get up out of bed and get your day started at eight in the morning and not twelve-fifty five in the afternoon.Common sense lets you know that you need to get your errands done early, so don’t show up with an attitude just because you have to wait in line.

05. SHOW RESPECT

Respect doesn’t come on an appetizer tray served by a waiter in a black dinner jacket. The reality is that you have to show respect to get it back double time. So many people assume that they are just owed something once they’ve walked through the door but the reality is that you are in the same if not lessor place as the next person. There are no guarantees anywhere you go. So cool down and act like your mother really taught you how to act, even though most of those manners went out the door the minute you thought you were grown.

Adults act worse than children and then have the audacity to get attitude the minute something doesn’t go their way. It’s just an unfit way of dealing with your frustrations. People should not have to be constantly reminded of their tone of speech and actions in anyone’s workplace, whether you are employed there are not. Causing a scene makes you seem immature and says a lot about where you will be in the near future. Remember just because you don’t work there doesn’t mean that potential employers aren’t watching either. Act like you have some home training and everything will go much smoother.

06. SPEAK WHEN SPOKEN TO

……..Just going to leave it at that. You can take it however you want, but there is something missing from common courtesy in this new age of service. Comments are welcome on this topic.

07. KNOW WHAT YOU ARE HERE FOR

The people who are servicing you are not mind readers. They are too busy keeping up with the many tasks given through upper management, ensuring their not being disciplined this time next week, preventing write-ups and complaints being filed against them. It is not their job to sit there and baby you throughout during your visit. There are other people who come into the business knowing exactly what is needed at the time of first visit. Stop complaining about poor customer service. It’s not their fault that you don’t have a clue about what you’re there for.

08. LEARN TO ASK THE RIGHT QUESTIONS

A lot of times its easy to say, “I’ve got a question. Can you help me out?” Then you go ahead to tell your life story without asking what you are needing help with. That leaves an awkward moment lingering without an answer to your NONquestionable-inquiry. So don’t get upset when the associate says, “So what is your question?” It’s an intentional statement to let you know that you just wasted a lot of time by telling them everything that is going on in your personal life except what they can help you with. These people can not work magic on a situation if they don’t know what you need. Wasting time is not okay in their books.

In fact, it makes it hard to answer the question when you don’t have the supporting documents or know what the documents have written on them. Before leaving the house, please get organized. An unorganized customer is the worst of all. Please refrain from looking for reading glasses when you need to read. Please clean out your purse or wallet. Save yourself some time and just don’t carry your life with you. There should be no reason you are not put together. Most of the time when your purse or wallet are not clear, your mind isn’t either. Here is another pointer, write down the questions you need to ask before walking into the establishment. Organization will get you far in your personal life, but you’ve got to stop complaining about customer service when you’re not too well put together.

I’ll say again and again, THE CUSTOMER IS NOT ALWAYS RIGHT!

that’s gotta be the biggest lie ever!

For the customer, Feeling comfortable and being right are something alike but never the same thing.

09. CUSTOMER SERVICE IS NOT FOR THERAPY

Please do not discuss your life story to the service clerks and associates – they are not interested! The smile, the eye contact, sheer kind nature – yea, some of its real. Okay, a lot of it is real. But more of it is fake. They just want to do their job to avoid any other mishaps. There is a routine to their madness and now and then there is that one person who comes along and messes up everything thing.

Just so happen, the management team doesn’t see them assisting their client. Management only sees the associate chit-chatting it up with a person that seems either warm and familiar or cold and hysterical. Either way, it’s a bad look for the employee. Sometimes they want to talk to the customer but reality is, customer service is bias on building relationships with clients. Customer service is really supposed to be about taking time to speak and understand what the client needs but because “TIME IS MONEY and MONEY IS TIME” – where have I heard that before?!?! – Management sees this as a threat. The employee sees management possibly threatening their work ethic and track record.

10. DON’T GIVE ATTITUDE

More attitude, less service – USE PATIENCE. 

Please get it together. No one wants to service a client who holds an attitude from the beginning. It’s so cool. Remember the way you want to be treated goes both ways. Associates are accustomed to walk away. They don’t have to deal with the mess the customer is throwing at them.